Refund Policy
Limited Lifetime Warranty
All Wren Cookware products are covered by a Limited Lifetime Warranty against manufacturing defects. If your wok arrives with a manufacturing defect, or a manufacturing defect surfaces under normal use, we will replace it on a 1-to-1 basis, no questions asked.
A manufacturing defect refers to a fault in materials or construction present at the point of production (for example: casting flaws, uneven surfaces, or structural faults not caused by external damage or use).
This warranty does not cover:
- Damage from drops, impact, or mishandling
- Rust or corrosion resulting from improper drying, storage, or care
- Chipping or cracking caused by thermal shock (e.g. placing a hot pan in cold water)
- Discoloration, patina changes, or residue from the seasoning process (this is expected and normal for cast iron)
- Wear from use of metal utensils, abrasive cleaning tools, or dishwashers
- Normal wear and tear from regular use over time
- Products that have been altered, repaired, or modified
Reporting a Defect
Manufacturing defects should be reported as soon as they are discovered. For defects visible upon delivery, please contact us within 3 days of receiving your order so we can process your claim quickly.
To submit a claim, email us at support@wren.my with:
- Clear images (and video, if applicable) of the defect
- Your full name
- Contact number
- Order number
Our team will review your request and get back to you within 24 hours.
Wrong Size Orders
We are unable to offer refunds or exchanges for incorrect size selections made at checkout.
Before purchasing, please refer to our sizing guide or message us on WhatsApp at +6016 5100150. Our team is happy to help you choose the right size for your kitchen and cooking needs.
General
Wren does not offer refunds or exchanges for change of mind, or for products that show signs of use, damage, or care outside our recommended guidelines. Approved replacements will be processed within 2 business days of claim approval.